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Tips for Therapists: Navigating Denied Insurance Claims



If you have recently experienced a denied insurance claim, it can be frustrating and overwhelming to navigate the appeals process. As therapists, we want to make sure that we get paid for the services that we have provided, which includes following up on those denied claims! To help you in this process, here are four practical tips to keep in mind before following up with the insurance company about a denied claim.

  1. Understand the insurance company's appeal process. Before contacting an insurance company about a denied claim, it's important to understand their appeal process. This can help you navigate the system more effectively and increase your chances of a successful appeal.

  2. Understand the reason for the denial. When contacting an insurance company about a denied claim, it's important to understand the reason for the denial. This can help you determine if there is any additional information that you can provide to support the claim.

  3. Be persistent. When contacting an insurance company, it's important to be persistent. This may involve making multiple calls or sending multiple emails to follow up on the claim.

  4. Document all communications. It's important to document all communications with the insurance company regarding the denied claim. This includes the date and time of the communication, the name of the representative you spoke with, a summary of the conversation, and a reference number. This documentation can be helpful if you need to follow up, file an appeal, or escalate the issue.

In conclusion, you can make the process of following up on denied claims easier by learning how to navigate the insurance appeals process, understanding the insurance company's appeal process, understanding the reason for the denial, being persistent, and documenting all communications. By taking these steps, we can increase the likelihood of a successful appeal and ensure that you are getting paid for the services that you’ve provided.


If you're feeling overwhelmed or would like someone to guide you through the process of following up on denied insurance claims, or anything else in regard to your private practice, don't hesitate to contact Mindfulness Cubicle. Our team of experienced professionals can help you navigate the appeals process, understand the reason for the denial, and communicate effectively with the insurance company.


With our support, you can increase your chances of a successful appeal and ensure that you get paid for the services you provide. Contact us today to learn more about how we can help you and your clients.




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